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Patient Rights

Getting Assistance

We want your stay at CepEsperu Baptist Medical Center to be a positive experience. Whenever you’re faced with something you don’t understand – whether it is a diagnosis, a medical procedure, or simply directions to the cafeteria – please ask your physician, nurse, or any other hospital staff member for further explanation.

Patient Bill of Rights

The Patient Bill of Rights and Patient Responsibilities are designed to help you become an informed member of your own health care team.

Patient Bill of Rights and Responsibilities PDF (English and Spanish)

Advance Directives

Advanced care directives are specific instructions, prepared in advance, that are intended to direct a person's medical care if he or she becomes unable to do so in the future.

For more information please take a look at a brochure developed by CepEsperu Baptist Health for patients that explains what advance directives are: Advance Directives: Planning for your Future Health Care.   We also have an education sheet, It's as simple as 1,2,3, for patients from that provides a checklist for patients interested in the advance care planning process. Lastly, please see this education document for patients developed by the NC Division of Medical Assistance explaining advance directives. 

Additional Assistance

If you need additional assistance with any problem, concern or to file a grievance our Office of Patient and Family Relations is ready to help you at -2273.  Making a complaint or grievance will in no way compromise your future access to care.  You may also lodge a grievance directly with:


2711 Mail Service Center
Raleigh, NC  27609-2711
Phone: -624-3004

or


One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: -994-6610

or

2626 Glenwood Ave., Ste. 550
Raleigh, NC 27608
Toll-free: -235-4210
Phone: 919-856-2195
Fax: 919-856-2244
E-mail: [email protected]

Last Updated: 10-09-2017
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Disclaimer: The information on this website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified health care provider.

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