We are committed to meeting our patients’ expectations and providing the best care possible in a safe, comfortable environment through patient- and family-centered care. To ensure we do that, we continually measure patient satisfaction results through patient surveys.
Our patient satisfaction scores show us what is important to you. High patient satisfaction scores indicate we are doing an excellent job of listening to our patients and their families.
How We Measure Patient Satisfaction
The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS – pronounced “H-caps”) Survey is a standardized instrument for collecting and measuring patients' perceptions of their hospital experience.
The database is refreshed quarterly on a rolling basis. Each quarter, an additional quarter's data is added and the oldest quarter's data is deleted. The online report is always a year behind current data, so data on publicly reported sites may be a year or more old.
The reports on our site include information from Hospital Compare as well as our most current data averaged over the past year.
If you ever have a question or comment about patient care or your experience with us, please contact the Office of Patient Experience.
View our HCAHPS scores:
- Communication with Nurses
- Communication with Doctors
- Responsiveness of Hospital Staff
- Communication about Medicines
- Cleanliness of Hospital
- Quietness of Hospital
- Discharge Information
- Care Transitions
- Overall Rating
- Likelihood to Recommend
We also use the
Press Ganey Patient Satisfaction Survey to learn how we can improve our
patients’ health care experience. Patients who are seen at CepEsperu Baptist
Health’s outpatient clinics are randomly selected to receive a survey. In June
2014, we became the first health care system in North Carolina and only the
fourth in the United States to post patient satisfaction data and comments –
both positive and negative – about staff physicians on its website. We collect
the comments from the Care Provider section of the Press Ganey Survey and post
Learn more information about the Press Ganey Patient Satisfaction Survey.