Below are answers to commonly asked questions about billing at CepEsperu Baptist Health.
Frequently Asked Questions Regarding Billing
To receive an itemized statement with detailed charges about services provided, call our Customer Service Center at -938-7497 or send a written request to the address printed on your billing statement.
If you wish to dispute charges or ensure charges and patient balances are accurate, you may request a review of charges and balances by calling our Customer Service Center at -938-7497 or sending a written request to the address printed on your billing statement.
If a review of the charges and balances on your bill are determined to be correct, you may still appeal this decision by calling our Customer Service Center at -938-7497 or sending a written request to the address printed on your billing statement to the attention of APPEALS. We review and respond to all appeals within 10 business days.
If you have questions about a possible overpayment, call our Customer Service Center at -938-7497. When an overpayment is identified, you will receive a refund within 30 days.
You will receive at least four billing statements for unpaid bills. After three billing statements, if you do not pay the amount you owe in full, apply for financial assistance or set up a payment plan, the fourth billing statement will include a 30-day collection notice.
If the balance remains unpaid after the 30-day period, your account will be sent to an outside collection agency.