Ratings and Reviews

4.7 56 Ratings 9 Comments
CP concern for questions/worries	4.7
CP efforts to include in decisions	4.8
CP explanations of prob/condition	4.8
CP spoke using clear language	4.8
Friendliness/courtesy of CP	4.8
Likelihood of recommending CP	4.7
Patients' confidence in CP	4.7
Time CP spent with patient	4.6
Wait time at clinic	4.3

The overall Patient Rating score is the average of responses to the nine questions listed below. The questions are from the Press Ganey Patient Experience Survey. Responses are measured on a 1 to 5 scale, where 1 represents "very poor" and 5 represents "very good.

Learn About Our Survey

Patient Comments

December 11, 2018She's been my children's provider since before they entered this world, since meeting her day 1 she's been an amazing person. Anytime I call with a concern she's always willing and ready to see my children.
November 10, 2018dr Austin is a pleasure to know
November 8, 2018I love our Dr that's the only reason why I keep coming back there
October 23, 2018Dr Austin did not rush our visit at all. She took up just as much time as Payton required.
September 17, 2018Dr Austin is very good about listening to all of my concerns and ordering a second opinion when she is unsure of a diagnosis.
September 13, 2018My daughter loves going to see Dr. Austin that's the only reason she was excited about her visit.
May 9, 2018I was very thankful that the provider listened to my suggestions on the tests run such as flu test. I requested a flu test and even though she stated she hasn't seen flu for over a month now, she tested for it. Thankfully it was negative. That was awesome that she tested it when I requested for it.
April 8, 2018*Dr. Austin is the best! She makes my family feel welcomed and treats us w/respect. She explains medical info in a way we can understand.
March 10, 2018I have shared my recommendation of Dr Austin with friends and my son's specialists. I know his Occupational Therapist has passed her information on to a couple of her other clients. I also have a friend who is seriously contemplating switching pediatricians and drive over an hour to meet with Dr Austin about some concerns she has with her son.

Locations

Pediatrics - Mocksville

Address

113 Marketplace Drive

Mocksville, NC

Get Directions

Hours of Operation

Mon., Wed., Fri: 8 am - 5 pm; Tues., Thurs. 8 am - 7 pm

Appointments

336-753-8244

Credentials

Enlightenment

MD, Temple University School of Medicine, 1995

Residency

Pediatrics, St. Christopher's Hospital for Children, 1998

Board Certifications

American Board of Pediatrics, Pediatrics

Positions

Physician - CepEsperu Health Network

Insurance

CepEsperu Baptist accepts most major health insurance plans for hospital, physician and clinic services and participates in Medicare and Medicaid government programs. For more information, visit Billing and Insurance.

Insurance Accepted

This chart is a list of the most common health insurance plans we accept. This list is subject to change. Please check your individual plan to confirm their participation and the coverage allowed.

Due to the different physician groups and hospitals within the CepEsperu Baptist system, physician services and hospital services are billed separately. Please remember that health insurance coverage varies, so some services may not be covered.

If you don’t see your plan or you have questions, please call our Customer Service Center at -938-7497. We will do our best to work with you and your plan.

WFUHS - CepEsperu University Health Sciences (physician services)
NCBH - North Carolina Baptist Hospital
Davie - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center
N/A - Not applicable to services provided at facility and/pr CHC
NC - Not contracted, very low to no volume for facility and/or CHC

WAKE FOREST BAPTIST HEALTH
MANAGED CARE CONTRACTS - December 2017

PAYER	WFUHS	NCBH	DAVIE	LMC	CHC	Wilkes
AETNA (PPO & HMO)	X	X	X	X	X	X
AETNA MEDICARE	X	X	X	X	X	X
BCBSNC (PPO & HMO)	X	X	X	X	X	X
BLUE MEDICARE	X	X	X	X	X	X
BLUE VALUE	X	X	X	X	X	X
CAROLINA BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
CIGNA	X	X	X	X	X	X
CIGNA BEHAVIORAL HEALTH		X	N/A	N/A	N/A	N/A
CIGNA HEALTHSPRING MEDICARE ADVANTAGE	X	X	X	X	X	N/A
CIGNA LIFESOURCE (TRANSPLANTS)	X	X	N/A	N/A	N/A	N/A
COVENTRY/WELLPATH	X	X	X	X	X	X
CRESCENT PPO (ASHEVILLE)	X	X	NC	NC	NC	NC
DIRECT NET	X	X	NC	NC	NC	NC
FIRST HEALTH (COVENTRY)	X	X	X	X	X	X
FIRSTCAROLINACARE (PINEHURST, NC)	NC	X	NC	NC	NC	NC
GATEWAY HEALTH ALLIANCE (VIRGINIA)	X	X	NC	NC	NC	NC
GOLDEN RULE INS (UNITED)	X	X	X	X	X	X
HEALTHGRAM (formerly PRIMARY PHYSICIAN CARE)	X	X	NC	X	NC	NC
HUMANA CHOICECARE	X	X	X	X	X	X
HUMANA MEDICARE ADVANTAGE	X	X	X	X	X	X
LIBERTY ADVANTAGE (MEDICARE ADVANTAGE)	X	X	N/A	N/A	N/A	N/A
MAGELLAN (BEHAVIORAL HEALTH)	X	X	N/A	N/A	X	N/A
MEDCOST	X	X	X	X	X	X
MEDCOST ULTRA	X	X	X	X	N/A	X
OPTUMHEALTH (TRANSPLANTS - APPLICABLE TO NCBH/WFUHS ONLY)	X	X	N/A	N/A	N/A	N/A
PREFERRED CARE OF VA INC	X	X	NC	NC	NC	NC
SOUTHERN HEALTH SVCS (COVENTRY-PPO ONLY)	X	X	X	NC	X	NC
TWIN COUNTY (VIRGINIA)	X	X	NC	NC	NC	NC
UNITED BEHAVIORAL HEALTH	X	X	N/A	N/A	X	N/A
UNITED BEHAVIORAL HEALTH INTENSIVE OUTPATIENT PROGRAM (WFUHS ONLY)	X	N/A	N/A	N/A	N/A	N/A
UNITED HEALTHCARE	X	X	X	X	X	X
UNITED HEALTHCARE MEDICARE	X	X	X	X	X	X
WELLPATH (COVENTRY)	X	X	X	X	X	X

LEXINGTON ONLY - Contracts specific to support Lexington employer groups, low volume
BEECHSTREET PPO
NATIONAL PROVIDER NETWORK/MEDICAL RESOURCES
PHCS/MULTIPLAN

CHC ONLY - Contracts specific to support CHC
AETNA BEHAVIORAL HEALTH
CIGNA BEHAVIORAL HEALTH (limited providers)
THN - TRIAD HEALTH NETWORK MA Plans only (Humana Medicare and Healthteam Advantage)
TRICARE

KEY:
N/A = not applicable to services provided at facility and/or CHC
NC = Not Contracted, very low to no volume for facility and/or CHC
WFUHS - CepEsperu University Health Sciences (professional services)
NCBH - North Carolina Baptist Hospital
DAVIE - Davie Medical Center
LMC - Lexington Medical Center
CHC - Cornerstone Healthcare
Wilkes - Wilkes Regional Medical Center

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