Please Fill Out Rosters Correctly!!!
In order to be in compliance with the American Heart Association, it is imperative that all instructors use the most current version of the AHA Course roster. (Forms). We continue to have problems with instructors not filling out rosters correctly or completely. The class type, course date, number of participants, student/manikin ratio, course location, instructor’s name, payment option and address for card receipt must be filled out on the first page. On the second page, a legible name of participant(s), (no social security number required), telephone number and address of each participant as well as scores (numerical for Healthcare Provider, ACLS or PALS, and Pass/Fail for other BLS courses) must be completed. The instructor must sign and date the bottom of that page and provide us with a daytime phone number and address. The social security number will already be on file. Many instructors teach Healthcare Provider and then Heartsaver First Aid on the same day to the same group of participants. In that case, two separate rosters must be completed in order to give credit for two classes and so that all cards are issued correctly. Instructors may use instructors affiliated with other Training Centers provided they have a current AHA Instructor card; however, a copy of that card needs to be sent in with the roster in order to count that instructor in with the class.
Fax, mail or email each roster as each class is completed so that we can receive them no more than 10 days after each class. Non-compliance with these guidelines will mean “no cards.”
Late Roster Notices
The AHA guidelines allow 20 days after the course completion for issuance of course cards. We also have to submit participant counts to the AHA on the 10th of the month. Therefore, the TC will need rosters submitted no later than 24 hours after course completion. This is necessary to maintain a quick card turnaround and accurate participant counts.
On the first and second occurrences of a late roster the instructor will receive cards and/or credit for the class along with a warning letter explaining how important it is to turn in rosters on time. On the third occurrence in a six month period the roster will be returned to the instructor without cards and without credit for the class. This can jeopardize your AHA instructor status.
When forwarding a course roster, include a check, phone in your credit card information or plan to pay for cards when you pick them up. This procedure will be for cards to be issued if the cost is $25 or less.
The TC accepts debit/credit cards!!!
We have listened to your requests to accept credit/debit cards as payment for cards, rentals, etc. The Training Center accepts major credit cards: Visa, MasterCard, Discover, American Express and Diners’ Club. This should make your transactions with the TC more simple and efficient.
Also, if you teach multiple classes over a long period of time, fax, mail or email each roster as each class is completed so that we can receive them no more than 10 days after each class.
It is VERY IMPORTANT that your envelope includes DAPHNE SOUTHARD, COMMUNITY TRAINING CENTER when mailing anything to our attention.